Refund policy

At Rivana, we strive to provide high-quality products and a satisfying shopping experience. If you are not completely satisfied with your purchase, we are here to help.

• Returns: You have 30 days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it, with the original packaging.
• Refunds: Once we receive your item, we will inspect it and notify you on the status of your refund. If approved, the refund will be processed to your original method of payment within 7-10 business days.
• Exchanges: If you need to exchange an item, please contact our customer service team.

For more information on our return and refund process, please contact us at contact@rivana.com